How do I submit a warranty claim?

First off, we're sorry you are having a problem, rest assured we are here to help.

If you are in the USA please contact us directly at

If you are in mainland Europe you can either contact your local distributor or our EU office at

Please make sure to include the following information in your email:

  • Name
  • Shipping Address
  • Phone
  • Email Address
  • Product name, type and specs:
    • For wheels please note the following: 29 or 650, 28 or 32 hole, boost or non-boost spacing.
    • For TRS+ Dropper posts please note: 30.9 or 31.6 and 125, 150 or 170 drop.
  • Detailed description of product issue along with photos or videos.
  • Purchase receipt for the product or the bike the product came on
  • Production date code (alpha-numeric code found on product)
    • Location on product:
      • Rims - Under rim tape.
      • Cassette - On the faces of each steel/alloy section at the location where they interface.
      • Cranks - on crankarm behind pedal
      • Hubs - on flange
      • Seatpost - below max height line on lower tube

All others please contact your local distributor


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